Help & Customer Support

Can't find the information you need? Send us an email or call our support team on +44 (0)3303 801 350.

Having problems with your vision?

The first step if you are experiencing any problems with your vision in your new glasses is to check you have entered your prescription correctly.   Double check you have all the + and - symbols correct, mis-entry of these is the most common error.

When contacting us, please provide your order number and a description of the problem experienced.

We will also require a copy of your prescription (fax, scan or post) and details of how you obtained your Pupillary Distance - PD measurement in order for us to deal with any problems swiftly.

Fax: +44 (0)1843 833 247

Superdrug Opticians
Lockwoods Yard
The Grove
Westgate on Sea

Call Centre Opening Hours
Monday to Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Local and national calls charged at 5ppm. Charges may vary for mobile calls.
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