Help & Customer Support

Can't find the information you need? Send us an email or call our support team on +44 (0)3303 801 350.

Change my order

If you’ve only placed your order in the last hour and you think there’s a mistake, please contact us straight away using the contact us form. We process our orders very quickly, usually on the same day. So although we’ll try to change your order we can’t guarantee that we’ll be able to in every case.

We keep all of our budget frames in stock, so we make them up very quickly after we receive your order. You can change your order before it has been processed, usually up to 1 hour after submitting your order. However, changing the lenses, prescription or frame on an order after production will result in a charge.

Changing to your address should be made as soon as possible.

Fax: +44 (0)1843 833 247

Superdrug Opticians
Lockwoods Yard
The Grove
Westgate on Sea

Call Centre Opening Hours
Monday to Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Local and national calls charged at 5ppm. Charges may vary for mobile calls.
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