Help & Customer Support

Can't find the information you need? Send us an email or call our support team on +44 (0)3303 801 350.

Tracking a parcel

Once your order has been sent we’ll send you a shipping notice. If you’ve chosen a delivery method that comes with tracking, your shipping notice will give you your tracking number. If you’ve chosen our free super saver or standard shipping, you won’t receive a tracking number.

Tracking a Parcel

Special Delivery and AirSure Delivery options are sent with a tracking number. These can be tracked online using the following links:  

DPD Tracking

You can track a DPD order online. You have the option to change the delivery address once your order has dispatched.
If you provide your mobile number with your order, DPD will send you text updates about the location of your parcel once it’s out for delivery.

Track a DPD parcel.

FedEx Tracking

You can track your FedEx order online.

Track a FedEx parcel.

Fax: +44 (0)1843 833 247

Superdrug Opticians
Lockwoods Yard
The Grove
Westgate on Sea

Call Centre Opening Hours
Monday to Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Local and national calls charged at 5ppm. Charges may vary for mobile calls.
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