To return an item, please click here: Returning an Item
Return & Refund Policy
- You should let us know within 30 days of receipt if you want to return an item.
- The returned items need to reach us within 7 days of receiving our return form.
- Please include the returns authorisation form with your returns package
- Returns must be in their original condition and with all accessories (e.g. cases, cloths and original/demo lenses) included in the package.
- We will replace the frames and lenses or offer a full refund.
- If the glasses aren’t quite what you wanted, we’ll either a) offer a one off exchange b) provide a refund. See Exchange policy.
Returned items will usually be processed by our returns department within 3 days of receipt.