Help & Customer Support

Can't find the information you need? Send us an email or call our support team on +44 (0)3303 801 350.

Faulty or damaged item?

If there’s a problem with you order please contact us as soon as possible with your order number. Let us know if you think your glasses are damaged, defective, missing parts or are not as expected. We can then arrange a return (if necessary) and send you out a Return form.

Click here for instructions on Returning an Item

Visual problems - Please send us a copy of your prescription if you're having trouble seeing with your new glasses.

Damaged Items - Please provide us with any pictures of the damage via email so we can help resolve the problem as soon as possible.

Fax: +44 (0)1843 833 247

Superdrug Opticians
Lockwoods Yard
The Grove
Westgate on Sea

Call Centre Opening Hours
Monday to Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Local and national calls charged at 5ppm. Charges may vary for mobile calls.
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