If there’s a problem with you order please contact us as soon as possible with your order number. Let us know if you think your glasses are damaged, defective, missing parts or are not as expected. We can then arrange a return (if necessary) and send you out a Return form.
Click here for instructions on Returning an Item
Visual problems - Please send us a copy of your prescription if you're having trouble seeing with your new glasses.
Damaged Items - Please provide us with any pictures of the damage via email so we can help resolve the problem as soon as possible.
Fax: +44 (0)1843 833 247
Westgate on Sea
Call Centre Opening Hours
Monday to Friday: 9am - 5pm
Local and national calls charged at 5ppm. Charges may vary for mobile calls.