Help & Customer Support

Can't find the information you need? Send us an email or call our support team on +44 (0)3303 801 350.

Having problems making payment?

If you’ve made an order but haven’t paid yet, this order will still be in your account under My Orders. The status might still show as ‘In Progress’, but this will update within 20 minutes of submitting your order. Then you can click to complete the order process.

If you’re having problems completing the payment form, please make sure you’ve entered all your details correctly. This includes your house name or number and your postcode or zip code.
 

Failed Payments


Payments that fail generally have one or more of the following errors:
  • Incorrect billing address (Card holder registered address)
  • Incorrect Card number entered
  • Incorrect Security number entered
  • Incorrect Expiry date entered
  • Incorrect spelling of cardholder name
  • Incorrect password entered if Verified by Visa or MasterCard® SecureCode™ is presented
  • Too many failed attempts at payment in a short period of time
  • Cookies

Sometimes your browser may not allow the cookie required to complete a payment. Please clear your cookies, quit the browser and try again.

If you're still having an issue making payment, please contact us.
 
 

Fax: +44 (0)1843 833 247

Superdrug Opticians
Lockwoods Yard
The Grove
Westgate on Sea
Kent
CT8 8AS
UK

Call Centre Opening Hours
Monday to Friday: 9am - 5.30pm
Saturday: Closed
Sunday: Closed

Local and national calls charged at 5ppm. Charges may vary for mobile calls.
support@selectspecs.com
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