Help & Customer Support

Can't find the information you need? Send us an email or call our support team on +44 (0)3303 801 350.


  • Viewing your order status

    Most of our fantastic glasses and sunglasses are made to order. You can see the status of your order at any time, and we’ll keep you updated with any changes. We’ll also contact you if we need more info or if w...

  • Change my order

    If you’ve only placed your order in the last hour and you think there’s a mistake, please contact us straight away using the contact us form. We process our orders very quickly, usually on the same day. So alth...

  • My order is on hold?

    If you get a message that tells you, we need more information from you, or if you think the message is incorrect, please contact us using the contact form. Orders can be on hold for the following reasons: Fra...


Fax: +44 (0)1843 833 247

Superdrug Opticians
Lockwoods Yard
The Grove
Westgate on Sea

Call Centre Opening Hours
Monday to Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Local and national calls charged at 5ppm. Charges may vary for mobile calls.
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