Help & Customer Support

Can't find the information you need? Send us an email or call our support team on +44 (0)3303 801 350.


  • Having problems with your vision?

    The first step if you are experiencing any problems with your vision in your new glasses is to check you have entered your prescription correctly. Double check you have all the + and - symbols correct, mis-en...

  • Item not delivered?

    We ask you to wait 10 working days for your glasses to be delivered from the date of dispatch before contacting us about a lost package. Most packages will arrive 5-10 working days from the date of dispatch. W...

  • Faulty or damaged item?

    If there’s a problem with you order please contact us as soon as possible with your order number. Let us know if you think your glasses are damaged, defective, missing parts or are not as expected. We can then ...

  • Queries or concerns?

    We want to make sure you’re happy with your new glasses, and we value our relationship with you. If you have any queries or complaints do not hesitate to contact us with your order number, and give us as many d...


Fax: +44 (0)1843 833 247

Superdrug Opticians
Lockwoods Yard
The Grove
Westgate on Sea

Call Centre Opening Hours
Monday to Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Local and national calls charged at 5ppm. Charges may vary for mobile calls.
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