Help & Customer Support

Can't find the information you need? Send us an email or call our support team on +44 (0)3303 801 350.

Returns & Refunds

  • Returning an item

    There are various options to choose from when you return an order, based on what you’re returning and the reason why. To return an order, all you have to do is: Contact us, and click the department Retur...

  • Our returns policy

    We want you to be happy with your order, so we offer returns for any item within 30 days of receipt of delivery. The following page gives you some more information about our returns policy: To return an item, ...

  • Our exchange policy

    We want you to be happy with your order, so we offer an exchange for any item received within 14 days of delivery. The follow details our exchange policy: To exchange an item please click here: Returning an It...

  • Replacing an item

    If you receive your glasses and they are damaged, defective or not the correct glasses we’re here to help. If you’d like to replace them with the same item, please go to our Returning an Item centre to get a re...


Fax: +44 (0)1843 833 247

Superdrug Opticians
Lockwoods Yard
The Grove
Westgate on Sea

Call Centre Opening Hours
Monday to Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Local and national calls charged at 5ppm. Charges may vary for mobile calls.
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